Return & Refund Policy

Last updated: January 01, 2026

Thank you for shopping with PawPulse, operated by Shopinex Global.

If for any reason you are not completely satisfied with your purchase, we invite you to review our Return & Refund Policy. The following terms apply to all products purchased through our website.

Interpretation and Definitions

Interpretation

Words with the initial letter capitalized have meanings defined under the following conditions. These definitions apply whether the terms appear in singular or plural form.

Definitions

For the purposes of this Return & Refund Policy:

• Company refers to Shopinex Global, operator of the PawPulse brand.
• Goods refer to the products offered for sale on the Service.
• Orders mean a request by you to purchase Goods from us.
• Service refers to the PawPulse website.
• Website refers to PawPulse’s official website.
• You means the individual or legal entity accessing or using the Service.

Order Cancellation Rights

You are entitled to cancel your order within 7 days without providing any reason.

The cancellation period expires 7 days from the date on which you received the Goods or when a third party appointed by you (other than the carrier) takes possession of the delivered product.

To exercise your right of cancellation, you must inform us through a clear statement via:

• Email: support@pawpulse.in
  
  
• Phone: +91 9398258391

Eligible refunds will be credited to the original payment method within 7 working days after approval.

Conditions for Returns

To be eligible for a return:

• The Goods must have been purchased within the last 7 days
• The Goods must be unused, unopened, and in their original packaging
• The product must be in the same condition as received

Non-Returnable Items

The following Goods are not eligible for return:

• Products made to your specifications or personalized
• Products that are perishable or have expired
• Products unsealed after delivery due to hygiene or health reasons (including pet grooming and care products)
• Products damaged due to misuse or mishandling
• Items inseparably mixed with other goods after delivery

We reserve the right to refuse any return that does not meet the above conditions.

Sale & Discounted Items

Only regular-priced items are eligible for refunds. Products purchased during sales, promotions, or with discount codes are non-refundable, unless otherwise required under applicable law.

Return Process

We have a 7-day return request window from the date of delivery.

To initiate a return, please contact us with your order details. Once approved, return instructions will be shared.

• Items must be securely packaged to avoid damage during transit.
• You are responsible for the return shipping cost and risk.

We strongly recommend using a trackable and insured courier service. We cannot issue a refund unless the returned item is received or valid proof of delivery is provided.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery with clear images or videos. Upon verification, we will arrange a replacement or refund at our discretion.

COD Return Rejection & Refusal Scenarios

For Cash on Delivery (COD) orders, the following scenarios will be treated as return rejections or non-eligible returns, and no refund or re-dispatch will be initiated:

• Refusal to accept the order at the time of delivery without a valid reason
• Multiple failed delivery attempts due to customer unavailability
• Incorrect or incomplete shipping address or contact details provided by the customer
• Non-responsiveness to courier partner or delivery confirmation calls
• Repeated COD order refusals indicating potential misuse of the Service

We reserve the right to restrict or disable COD payment option for users with a history of repeated refusals or failed deliveries.

RTO (Return to Origin) & Failed Delivery Policy

If a COD or prepaid order is returned to us as RTO (Return to Origin) due to customer refusal, non-availability, or incorrect delivery details:

• Shipping and reverse logistics charges (if applicable) may be deducted from the refund amount
• No refund will be initiated for COD orders that are refused after dispatch
• For prepaid orders, refunds (if applicable) will be processed after deducting logistics and handling charges

Failed deliveries caused by customer-side issues will not be eligible for free re-dispatch. Re-dispatch may be initiated only after prepayment of shipping costs.

Gifts

• If the product was marked as a gift and shipped directly to you, you will receive a gift credit once the return is approved.
• If the gift was shipped to the purchaser, the refund will be issued to the original purchaser.

Refunds

Once we receive and inspect the returned Goods, we will notify you of the approval or rejection of your refund.

If approved:

• For online prepaid orders, refunds will be processed to the original payment method within 7 working days.
• For Cash on Delivery (COD) orders, refunds will be processed only via bank transfer or UPI.

COD-Specific Refund Terms

For COD orders, customers must share the following details within 3 working days of refund approval:

• Bank Account Holder Name
• Bank Name
• Account Number
• IFSC Code
  OR
  
  
• UPI ID (linked to the customer’s bank account)

Refunds for COD orders will be initiated within 7 working days after receipt and verification of the above details. PawPulse shall not be responsible for delays caused due to incorrect or incomplete bank/UPI information shared by the customer.

COD refunds cannot be processed in cash under any circumstances.

Processing timelines may vary depending on banking partners.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

Email: support@pawpulse.in
Phone: +91 9398258391
Brand: PawPulse
Operated by: Shopinex Global